All returns and exchanges must be accompanied by a receipt.
Returns and exchanges must be made within 60 days of the original purchase.
Returned items must be unopened and in original packaging. For clothing and plush items, original tags must be attached.
If your item is missing a part, please contact us. We may direct you to contact the toy company directly, as many of our vendors will replace missing parts at no cost to you.
New items that appear to be damaged (upon opening, for example), can be returned for a full refund. In these cases, please save your receipt and bring it with you.
The above policies also apply to purchases made via our website. If you have a problem, please call us and we will try to either rectify the situation or arrange to have your product shipped back.